Alkhieli Received the ISO Certificate of Completion

28 Dec 2015

Staff Major General, Khalifa Hareb Alkhieli, Assistant Deputy Undersecretary of Ministry of Interiors for Naturalization, Residency and Ports affairs, received ISO Certificate in the integrated management system from Mr. Basem Obaid, General Manager for the Middle East, Africa, South-Eastern Europe and India, and Abu Dhabi's business manager, and Mr. Bilal Abdul Ghani from Lloyd's Register Quality Assurance Limited. 

As the General Directorate of Residency and Foreigners Affairs, Fujairah received the ISO 10004:2012 certificate as the first global authority to have head start in obtaining such certificate under the supervision of Brigadier General, Mubarak bin Sinan, Director of General Directorate of Residency and Foreigners Affairs in Fujairah, since it met the requirements of the terms of international specifications and quality standards.

Developing the performance

Staff Major General, Alkhieli, indicated that obtaining this certification is a reflection of the visions and expectations of police leadership with their continued support for the sector. He also praised the efforts made by the General Directorate of Strategy and Performance Development in the Ministry of Interiors and Directorate of Strategy and Performance Development in The Naturalization, residency and ports affairs to achieve another globally achievement milestone to be added to the value of the Ministry of Interiors, with the testimony of LRQA, we became the first Authority in the world to obtain Certificate of customer satisfaction ISO 10004: 2012.

Brigadier General, Mubarak bin Sinan said that this milestone could not have been possible, without the grace of our police leadership instructions and it comes as an initiative within the Ministry of Interiors strategy, in order to raise the level of providing services to customers of all categories, in order to gain public confidence and satisfaction with services.
Integrated management system includes the following five specifications:

  • Specification of quality management ISO 9001: 2008.
  • Specification information Protection and security ISO 27001:2013.
  • Specification of customer satisfaction ISO 10004:2012.
  • Standard of Occupational and Health Safety ISO 18001:2007
  • Specification of Environment Protection ISO 14001: 2004.